FAQ

About Study
1.What course materials does IE21 Interactive English adopt?

2.How do I know which level I should begin with?

3.How do I learn IE21 Interactive English?
4.Why do I need to take online courses first before taking offline classes?
5.What kinds of exercises are there in the self-learning software?
6.How are IE21 Interactive English levels compared to the National Band 4 or 6 English exams?
7.How can I manage my studies in IE21 Interactive English?
8. I’ve already purchased the IE21 Interactive English online course, how do I start using it?

About Computers:
1.What computer configuration do I need for online learning?
2.What if I do not have access to broadband?
3.Do I still need an Internet connection when using the narrow band CD?
4.How do I manage my user information and password? What if I forget my password?
5.Why can’t I see the contents when I open the pages of Self-Learning or Intensive Reading?
6.I’ve installed all the required software, why can’t I see the study page pop up when clicking any of the courses? Also I can’t see any pop-up windows when clicking other links on your website.

7. Why can’t I record my scores?
8. When entering study page, why is there a window indicating “User account in use now, cannot log on with the same account”?
9. When I try to log out, why is there a pop-up window indicating “Sorry, you are now in the Self-learning system, cannot log out”?
10. Why can’t I visit the IE21 Interactive website??

About Study
1. What course materials does IE21 Interactive English adopt?
IE21 Interactive English adopts special teaching materials with pure native language and abundant topics. They are in accordance with multimedia self-learning courseware and focus on language practice in real life.


2. How do I know which level I should begin with?
Once you finish the free registration in our website, you can determine the specific level that suits you by taking the Placement Test on the user study page.


3. How do I learn IE21 Interactive English?
There are two learning modes for you to choose from:
(1) Self-paced and autonomous pure online mode and.
(2) A blended mode of online learning and offline face-to-face training. The time requirements of these modes are as follows:

Level
Online Study Duration
Offline Class Duration
Foundation
6 months
17weeks,68 class hours
Improver
6 months
17weeks,68 class hours
Advanced
6 months
15weeks,60 class hours
Proficient
6 months
15weeks,60 class hours

4.Why do I need to take online courses first before taking offline classes?
The online part is closely linked to the offline training in that it provides a solid learning foundation to assist your English learning throughout the entire course. It serves as the foundation of the offline training. Students are able to take a more active part in the offline classrooms and learn more efficiently if they make preparations online first.

5. What kinds of exercises are there in the self-learning software?
Our multi-media, self-learning software is a very interactive system that supplies not only audio and visual materials, but also a variety of interactive exercises to help students digest and absorb what they learn. Some of the typical exercises include fill-in-the-blank, multiple choice questions, voice recordings, collocation (putting words in the correct order) and role-play. The types of exercises vary with different level features.

6. How are IE21 Interactive English levels compared to the National Band 4 or 6 English exams?
Firstly, they are not comparable in terms of the designing criteria of the exams. IE21 Interactive English is correlated to the widely-adopted international curricula of the ALTE. It focuses on the continual development and evaluation of students’ practical English skills. Secondly, due to the nature of typical exam-oriented English training, the local scores of IELTS and TOFEL in China are misleading in a lot of cases. The chart below provides the FNE level comparison against IELTS and TOFEL in normal cases:

IE21 Interactive English
IELTS
TOFEL
Foundation
3.0-3.5
---
Improver
4.0-4.5
460
Advanced
5.0-5.5
555
Proficient
6.0-6.5
600

7. How can I manage my studies in IE21 Interactive English?
The Learning Management System keeps track of your study record and performance. Our experienced tutors will also personally help you with your study plan, leaning pace and quality control. At any time, you can check your study plan, recommended study procedures, study progress, scores and login record.


8. I’ve already purchased the IE21 Interactive English online course, how do I start using it?
After purchase, you should receive the course package we provide for you. Please make sure that the following products are in your course package: textbooks, user card, VIP card, User Guide, narrow band CD and website Guide. Once you decide to begin your study, please contact us at 58305900-206 or 68769666. We’ll confirm your valid account and then distribute log-in rights for you to use your online course. After that, you can then log onto the website and fill in your username and password as well as the serial number and used card number. When you start your study, a tutor will begin her work with you to help you with your study and answer your questions.


About Computers:
1. What computer configuration do I need for online learning?
In order to fully experience and benefit from our training courses, we recommend the computer configuration as follows:

Client
Recommended Configuration
CPU
Pentium III or above
Memory
128M or above
Video Card
True Color,800*600 or 1024*768 pixel
Sound Card
Standard
Microphone
Standard
Internet Connection Speed
512Kor above
 

2. What if I do not have access to broadband?
Not a problem. We have prepared for our users narrow band CDs, which will guarantee the same speed of study as that enjoyed by broadband users.


3.Do I still need an Internet connection when using the narrow band CD?
Yes, you still need the Internet connection. The narrow band is simply a way for users who do not have broadband to get faster access to certain content, such as video and audio. You have to use the narrow band CD (including Self-learning and Intensive Reading) with an Internet connection or you’ll see an error window.

4.How do I manage my user information and password? What if I forget my password?
Existing students can modify the user information and password after logging on. If you happen to forget your password, our system can send you the password by email at your request, or you can ask your tutor to reset your password for you.


5.Why can’t I see the contents when I open the pages of Self-Learning or Intensive Reading?
Your computer may require the installation of supporting software. Please go to the website www.ie21.com.cn and find the Download Software Section:
a. The version of your Internet Explorer should be 5.5 or above.
b. Upgrade or download Microsoft Media Player 9.0
c. Upgrade or download Flash Player 7.0
d. You must install SBN Recording Software




6.I’ve installed all the required software, why can’t I see the study page pop up when clicking any of the courses? Also I can’t see any pop-up windows when clicking other links on your website.
(Please uninstall or disable all IE plug-ins and toolbars such as 3721, YAHOO, Google, and MSN. If you don’t want to unisntall them, please de-select the“block pop-up windows” options. The function is designed to block pop-up ads, but it can also stop you from studying our learning page.
Two simple solutions:
a. Cancel the option - “Block pop-up windows”. You can find them in the scroll-down menu of 3721, YAHOO, Google and MSN on the right upper corner of your IE window.
b. Uninstall the toolbars thoroughly. Find “My computer” – “Control Panel” –“Add or Delete Programs”, choose from the program list 3721, YAHOO and Google and then click “Delete”.
Please note: Users who use MSN as their communication tool can only use the first solution.



7.Why can’t I record my scores?
Possible causes and solutions:
a. It is caused by the pop-blocker function of Google toolbar. Please refer to FAQ – About Computer - 6 for more information.
b. Instability of Internet connection can cause the loss of data in transmission.
c. Opening too many programs or windows at the same time may cause system failure in processing too much information.

8.When entering study page, why is there a window indicating “User account in use now, cannot log on with the same account”?
Possible causes and solutions:
a. Please make sure there are no other people using your id (your username, your account) at the same time.
b. It is caused by the pop-blocker function of Google toolbar. Please refer to FAQ – About Computer - 6 for more information.
c. Instability of Internet connection can cause this problem. Please try again after 30 minutes.




9.When I try to log out, why is there a pop-up window indicating “Sorry, you are now in the Self-learning system, cannot log out”?
Possible causes and solutions:
a. Please make sure to close all the learning pages (such as Self-learning, etc) you opened before you log out.
b. It is caused by the pop-blocker function of Google toolbar. Please refer to FAQ – About Computer - 6 for more information.


10.Why can’t I visit the IE21 Interactive website?
If you see “Cannot find the page” or “The page cannot be displayed,” there could be two causes of the above problem:
1.You entered an incorrect website address. Please make sure you correctly enter the following address: www.ie21.com.cn
2.IE21 has run bi-weekly website maintenance since April 2005, from 9:00 to 9:15 a.m. on Friday mornings. During the maintenance period, users temporarily may not be able to visit our website and use our software. In that case, please try again later.


 

 
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